ATS keywords for a customer success manager resume
The key ATS keywords for a customer success manager resume are retention metrics (net revenue retention, churn rate, renewal rate, expansion revenue), lifecycle terms (onboarding, adoption, QBRs, customer health scores), CS platforms (Salesforce, Gainsight, HubSpot), and growth motions (upsell, cross-sell, account management). Lead bullets with the retention or expansion number, then name the platform.
Customer success ATS filters look for retention metrics and CS-specific platforms, which is what separates a true CSM from a support or account-management title. NRR and churn are the numbers a hiring manager scans for, so put them in your summary and back them with the action that drove them. Name your CS platform exactly — Gainsight and Salesforce are common literal filter terms.
Retention metrics
Lifecycle
Platforms
Growth
Check which of these your resume already has
Paste a job description into JuicedResume and it surfaces the matched and missing keywords against your resume — no sign-up to see your score.